nyhall
Wedding: 11/11/11
November 11, 2011 should have been a great day. My daughter got married and I hired American Dream Limo svc to take her and her family home so they could enjoy themselves at the reception. The Photographer wanted to take some pictures of her in front of the limo and NIco started yelling for her to "not to touch his (expletive) bumper, do not touch my (expletive) car". Nico is crazy, he started yelling at 8 year olds to take off their shoes before they get in the limo, then yelled at my 42 year old daughter that she would scratch his ceiling with the backpack she had. He started yelling obscenities at the 8 year olds and told them to get out of the car. When my son-in-law went to make sure the children were ok, Nico advanced on him, my other daughter (the bride) stepped in and Nico punched her in the face. I didn't know he had punched her and I went to see what the problem was and he balled up his fist to threaten me and he had the audacity to charge my credit card. He's nuts don't hire him.If anyone else had similar problems with this yahoo, please contact me at nyhall4723@comcast.net I think this guy needs a different line of work and some anger management classes.
univclub1
Wedding: 10/14/11
Hired this outfit to provide a knowledgeable driver for a private four hour tour for some relatives around DC. The driver was Russian and spent most of his time lost around DC. He failed to return my relatives on time at their destination and driver's supervisor then attempted to shake them down for another $40. When they objected, he used profanity and said he would then charge the credit card $80, which was of course contested. Total lack of honesty and service. DO NOT USE THIS COMPANY.
Ahmed
Wedding: 10/8/11
Don't risk liability claims !!! this guy (Ahmed) is not paying his employees !!. Read the other reviews and check Best Business Bureau. You are are also risking ruining a special day, use someone more honest. The good reviews ? what do you thing of someone that writes his own reviews ? CROOK all over. If you gor it look out for VOMIT fee and ovetime!Enjoy
NavyWife11
Wedding: 7/2/11
I booked American Dream Limousine for my sister's bachelorette party (8/11/11) and her wedding day (8/13/11). My sister isn't very flashy, so these were both surprises to make her day more comfortable and special. I booked the limo for the bachelorette party a week in advance. Nico was really great at helping me choose a limo and getting a good price. He actually surprised us and brought the new 2011 stretch limo that I wanted but thought wasn't available. The ride was fabulous. The limo was new, clean, and on time. The only thing that we would have liked were more champagne flutes. I was told there would be enough for everyone (the limo was supposed to sit 8 - 10 people) but there was only 5 flutes. The limo on the wedding day was also great. We actually waited until the last minute and booked the limo the night before. I thought my mom had booked a 6 passenger limo and Nico surprised us with an 8 - 10 passenger stretch limo. It was great! Traffice was a little bad at the beginning, but Nico got us there on time and was very polite.I have no complaints about this company. Nico was well-dressed and polite. The cars were well kept, clean, and smelled nice. It would be nice if American Dream Limousine offered a military discount -- I always lean toward companies that support our troops. However, the flexibility and quality were awesome. I was very happy with our service.
IN DISBELIEF
Wedding: 5/7/11
FRAUD ALERT:: DO NOT USE THIS COMPNANYMy husband and I got married on May 7th, 2011. The limo got to our wedding venue on time at 12:45 but my bridesmaids and I were running late from the salon and got there at 2:45. Our issue was nothing at ALL to do with us being late and not being able to utilize the limo. We had agreed and paid $330 for 3 hour service. When we tried to leave the venue to take pictures for at least an hour before the ceremony (4pm), the driver would not leave arguing that the contract was for 6 passengers, not 8. I showed him the contract on my email from the phone, but he waited to get a confirmation from Niko so that took up at least 10 minutes. (A/C was also not working and it was hot & my makeup was running). The driver finally confirmed and left, but he got lost on the way even after we had given him a specific address and all of us started yelling, turn left, turn left. So we lost another 10 minutes there. We got back to the venue at 4pm, 15 minutes later than what was allowed in the contract. They charged us for $60 a week later, without giving us any notice. My husband called Niko and explained the situation, Niko said that we were lying and the driver never called anyone to confirm the # of passengers on the contract. Then he started CUSSING, SCREAMING, and said some EXTREMELY UNPROFESSIONAL AND DISGUSTING THINGS on the phone saying you'll never see our money again and hung up on him. My husband called back and out of respect, calmed Niko down and explained the situation. Niko CUSSED AGAIN AND HUNG UP ON HIM AGAIN. I tried to call him and I was very calm and tried to reason with him. Niko said "F- you and your husband, I'm not going to F-ing deal with you guys anymore" and hung up on me. Next day, my husband called back trying one last time, or to reach his manager (btw NIKO PICKS UP THE PHONE EVERY TIME, you will NEVER GET A HOLD OF ANYONE ELSE FROM THIS COMPANY BECAUSE HE'll HANG UP ON YOU IF YOU ASK FOR SOMEONE ELSE) Niko finally remembered that he got the phone call from the driver and realized that he did hold up our time at the venue. He also admitted that from looking at the GPS tracking system in the limo, he saw that the driver got lost. Then he agreed to refund the $60.We didn't see a credit on our bank statement for $60 even after 8 business days. So my husband called back last friday (6/3), Niko ASKED MY HUSBAND IF HE CAN WRITE HIM A GOOD REVIEW ONLINE SO HE CAN GET A RAISE FROM HIS MANAGER THIS MONTH, and only THEN, he will give us our refund of $60. My husband was busy at work so he said alright and hung up. When he and I discussed this at home, I said no way in heck are we going to write him a good review, after he treated us with such disrespect and cursing at us and hanging up on us 3 times. NIKO WAS TRYING TO FORCE US TO GIVE HIM A GOOD REVIEW TO GIVE OUR REFUND BACK. So when my husband called back and said no, just give our refund back as you promised and we won't write BAD REVIEWS about you. Niko responded with "F- you, all I asked was a little favor and since you won't do it, you will never see your money again." and hung up AGAIN.Then this afternoon, I check my bank statement online, and see a charge of $300 from American Dream limousine. NIKO USED OUR DEBIT CARD INFORMATION AND CHARGED US $300 WITH NO AUTHORIZATION, OUT OF SPITE, 4 WEEKS AFTER THE WEDDING. I have called Bank of America and have a FRAUD CLAIM against the company and I'm going to file a complaint on BBB.org. BOA recommended me to call the company to ask for the reason of $300 charge. As I expected, Niko screamed profanities at me and hung up the phone again. I called back twice but he hung up every time before I could even get a word in.OMG, Just as I'm writing this review, Niko sent me a 3 page email stating an absolutely ridiculous lie that he has completely made up, threatening me. He wrote that he's charging us $300 for "excessive cleaning & shampooing the carpet due to spillage of alcohol" He wrote on the email that he has pressured us about paying $300 for the cleaning. THIS EMAIL IS THE FIRST TIME HE HAS EVER MENTIONED CLEANING. Why the heck would he charge us $60 late charge within a week from our wedding date, but charge $300 a month later. Nice try Niko. GUESS WHAT? We have VOICE RECORDINGS OF ALL OF OUR CONVERSATIONS!! YES, including the ones you were CURSING AT ME AND MY HUSBAND AND HANGING UP ON US 3 DIFF TIMES. We have witnesses from the wedding venue, guests from other parties at the venue plus all of our friends who will testify that we didn't bring ANY ALCOHOL with us in the limo. He also wrote something about how we wrote a good review before and we have now written "2 bad reviews after an entire month". This review is the first I one I'm ever writing in my life. lol This guy is PSYCHO. I'm assuming he sent me that email to try to copy & paste it on websites and maybe justify himself of stealing $300 from us. NOT GOING TO WORK BUDDY, because I've ALREADY SENT A FRAUDULENT CLAIM TO the BANK. They can see that you sent me an email at 4:41PM today (6/6), but I called them at 3:22pm, and I called you at 4:05PM to tell you that you are currently under investigation!! Well, if anyone out there doesn't believe me, check out other reviews and ratings on any websites out there and definitely check out BBB.org. Their rating is F.I completely agree with "haven't forgotten" from 8/10/2010. It's really too bad that this guy STILL works here after so many complaints and claims have been made against him. Not only should he never be allowed to work with other human beings but he needs to get therapy. I think he's a sociopath and has many psychological issues to deal with. I have never worked with such a disrespectful, out-of-control, unprofessional, lying jackass in my entire life. CONSIDER YOURSELF WARNED & DO NOT PUT YOURSELF THROUGH WHAT MY HUSBAND AND I HAVE TO GONE THROUGH!!!!
Khelli
Wedding: 3/20/11
My experience with American Dream was a pleasant one. Nico was very helpful while I was trying to decide on the limos that I wanted to reserve. I reserved two limos for my wedding and both drivers were very professional. My dad even forgot something at the hotel after we had already left and the driver had no problem with turning around for us. I'm glad that I decided to use American Dream and I would use them again in the future.
angry client
Wedding: 12/4/10
On December 4th, My husaband booked this company for our wedding, I thought it was a horrible Idea because dealing with anybody off the internet is a risk. Well it turned out to be a nightmere. We paid our money for the use of America limosine for 3 hours, they showed up but they left. I was to due to be at the church to get married and I thought they we're pulling around and they was'nt the driver had left. I was so hurt and dissapointed and couldnt believe that they could have destoyed my wedding. My husband tried calling and that bastard Nico cussed him and called him names and said that we did'nt pay him the rest of the money when we did, this man is very racist and he will be stopped. He's not insured or lincened to have those car's on the road, Nico is under investigation big time and please do not use this service.(YOU WILL REGRET IT) I only pray he gets what he deserves what he gets
haventforgotten
Wedding: 8/10/10
Cliff notes: The worst of the WORST! Stay away from this company!Long version of my story below:I employed the services of American Dream Limousine approximately one month before a very important event. Everything seemed normal, no rudeness, no rushing on the phone, until the contract was signed. A week later I called to confirm my reservation since the required 50% deposit was never subtracted from my account. I spoke with the owner who was very rude and rushed the conversation. He stated that the accounting department had nothing to do with him and that the deduction will be made on the following Monday. He promptly ended the phone call. This same exact situation repeated itself 2 weeks later when I called back a second time to again confirm the reservation. There was still no deduction from my account and at this point I was getting worried that the limousine would not show up for this important event. The owner does not seem to have any concept of customer service, however, as he rushed me off the phone and showed obvious signs of agitation from this simple inquiry. The night of the event I placed one more phone call to the company. At this point there was still no deduction confirming the reservation but I was at the mercy of his word. I made one more simple request during that phone call and that was for the limousine driver to call my cell phone when he arrived. The owner then asks if I have my contract in front of me and that the contract tells me all I need to know. I state that I do not have the contract in front of me, that I was driving, and he puts me on hold to look for it. Ten minutes later, still on hold I hang up and call again. He responds with a "what do you want?" I repeat my request and he blows up. After his name calling tirade, racist remarks, and obscenities are over, he proceeds to tell me that my business is not wanted anymore and hangs up. I was in disbelief that a business OWNER would treat a CUSTOMER this way. I called VISA to cancel my card since he was the one who voided the contract and I did not want to be charged for any cancellation fee. I find out that I am too late and that he already put a hold of $1500.00 on my card just seconds before I called VISA. Where did 1500 come from!? The full price was $98x.00 for the whole night. This is outright FRAUD. A moment later I get a call from my mother who tells me that the owner of American Dream has called her looking for me. After she refuses to provide him with any information he proceeds to yell and scream obscenities at her. As if this was not bad enough he tells her that if I ever call back that he will kill me. Nice, a death threat. I have a police report on file and there is still some unfinished work with the detective concerning this. This guy is by far the most unprofessional business man, no make that human being, that I have ever had the displeasure of interacting with. He is a menace to the industry and should not be allowed to operate such a poorly run business. A quick check on Virginia's DMV website shows that he is neither licensed nor insured despite the false advertising on his website. Another check on BBB.org shows that I am not the first one to report this ridiculously run business. An anger management class or two would do this guy well.
Dora
Wedding: 5/1/10
Left us at the reception!!!!!!!! When our planner spoke to them a few hours before pick up they even confirmed they would be coming and then stopped answering the phone. How much more unprofessional can you get!
kturtle
Wedding: 11/20/09
The day of the wedding the limo was there on time and did what they were supposed to do. It all eventually went off without a hitch. However, before the wedding I was NOT happy with the service I received. The person who I had to speak with several times to set everything up was very unprofessional. He had an attitude and was very short with me on several occasions. This was upsetting to me but I continued to go with them because they have one of the best money values in the area. However, if I could do it again I might have paid a little more to have better customer service.
Leigh and EJ
Wedding: 9/19/09
Sunny was an excellent driver and knew his way around DC. The initial hiring process could have gone a little smoother, but they delivered on the day of the wedding!
Un Happy
Wedding: 8/19/09
DO NOT USE: Employees of this company are rude, unprofessional, not flexible and untruthful especially Nico. Nico was absolutely belligerent. He was 45 minutes late arriving to the house and never called to say he was running late. He had an attitude and was simply mean. The car was not clean and smelled. I would NEVER recommend this company to anyone. Save yourself trouble and money -- call another company.
michelle
Wedding: 7/15/09
The limos were just dashing when I first laid my eyes on it.
Jessica
Wedding: 6/20/09
I booked with American Dream Limosuine for my sisters bachlorette party, and I wouldn't recommend them to my worst enemy. I paid for 5 hours of service and received only 45 miserable minutes before our driver abandoned us in a McDonald's Parking lot in falls church. He drove away with 2 girls half hanging out of the limo..they were checking to make sure we got all our belongings out. Nico responded harshly to a comment one of the girls in the party made about how dissatisfied she was with his service, and he immediatly kicked her out of the limo and yelled profanities at her and called all of us distasteful names, and asked us to do other unmentionable things, before speeding away. We could not get the divider between him and us to close for privacy, and he treated us as if he were driving around a bunch of juveniles, we are all in our late 20's. He offered no resolution to the situation, when we asked if he was a professional and could he act like one, he stated he was not a professional, he stated that there was nobody else above him and no other drivers that could finish our contract. If you don't believe me, then check out his rating at the Better Business Bureau. He was rude from the time he picked us up. Fortunately we were able to contact another limo service to pick us up. If you want your event to run smoothly, I would recommend somebody else.
Susan
Wedding: 3/1/09
Great service and what a car! Great time and got all the looks.
Ivana and Dan
Wedding: 9/27/08
I called American Dream with less than a week before my wedding. They were able to provide a lincoln limo and towncar, called me when they were on-site and were on-time. They have numerous cars and car colors available so you need to specify what you want for the colors (black, white, blue, etc.) but all were clean and very nice. They even gave us a larger limo on the day of without additional charge because they had it available. Thanks!
JKMARIA
Wedding: 9/23/08
Was my Daughters wedding and i wand all 5 star from alfa to omega greeks say.American dream limo service was ecxelent. New limo, clean, on time, and profesional drivers.I wand to thank Niko who help me for the limo, profesional job, ecxelent.I will recommend Niko with American dream limoThanks John Kalpos and family
Donna
Wedding: 9/20/08
We live up a pipestem and the limo driver said the limo drug coming up over the end of the street and made the wedding party walk down the pipestem to enter limo. Teach driver how to maunever limo to go over bottom of pipestem. They were very responsive to our needs otherwise.